What the desk does with a call, what it will never do, and the questions every operator asks first.
The desk uses AI to answer fast, capture what the caller needs and move information between your systems — the repetitive work nobody can do at 3am.
Big jobs, upset callers and anything sensitive get handed to a person.
The AI providers we use don't take your callers' conversations to train their models. That's in their commercial terms, not a promise of ours.
Provider commercial termsServices, service area, pricing posture, what you will and won't take on. It doesn't improvise — when it doesn't know, it escalates.
Closed knowledge base · built with youWe answer on your line. Contacts, recordings and bookings live in an account you own and can export any time.
Admin access · exportablePlainly: to answer, call content passes through an AI provider's servers, which deletes it on a short cycle and doesn't train on it. That goes in writing in your agreement. Call recording and consent rules vary by state — worth a look with your attorney before launch.
It's an AI desk with a person behind it. The desk answers, triages and books. Big jobs, upset callers and anything sensitive get escalated to a human — and you'll know which is which in the log.
No. We answer on your existing line. Nothing on your marketing, your vehicles or your Google profile changes.
We run the desk in parallel with whatever you do now. You keep every job it captures, we waive setup, and at the end you see exactly what it caught. If it caught nothing, you owe nothing.
English, Spanish, Portuguese and Haitian Creole — answered in whichever the caller opens with. In South Florida that's not a feature, it's the job.
It says so and routes them to you rather than guessing. Anything regulated, priced or contentious is built to escalate by design — the log shows you every time it did.
Every call is logged and recorded. You'll see the transcript, and we tune the scripts weekly. That tuning is the service — it isn't software you're left to configure.